I started my career as a lawyer, but like my father, I was inspired by the entrepreneurial spirit and saw an opportunity to make a difference in facilities management. Sean and I started Global in a small studio apartment in New York City in 2004. It was a perfect combination. Integrating my experience and skill as a lawyer and Sean’s industry knowledge, we were able to identify what clients needed and create personalized solutions for each client situation.
As word got out about our tailored approach to service, Global’s business grew steadily every year. Within 6 months, we had moved the business out of our apartment and into our ﬁrst location. Through solid relationships and referrals, Global’s client base continues to grow – and so does our commitment to service.
Our secret? Creating a responsive approach to facility management for each client. Client needs are specific and different: for example, some want to oversee every single detail and be informed each step of the way: others just want to know when the work is done. Whatever our client needs, we go the extra mile to give it to them. We like to anticipate client’s questions and answer them preemptively. But believe it or not, after 16 years we still encounter situations we’ve never seen before. We pride ourselves on our ability to respond through our depth, experience and commitment to achieve the best outcomes. Our clients have said, “We feel like you’re here in the cubicle with us.”
Global’s commitment to each client relationship starts with the very first client contact. When we began our business, we wanted to make sure that no matter what time of the day or night the call comes in, our clients would be able to speak with someone, not a recording or an answering service. We have Global team members on call 24/7. You don’t have to wait for someone to wake up and return your call in the morning. We are always there to help and take action in whatever time requirement the situation demands.
As we arrive here at the end of 2020, we have gone through unprecedented, uniquely challenging experiences. Global has responded, making adjustments, supporting our clients through their shutdowns, re-openings and other unforeseen events and putting ourselves in a position to continue to grow.