I grew up working in retail stores, and my dream was always to be a retailer. In college I power-washed homes and decks as a summer job – this was before everybody had a power-washer – and it was my first business. One day I was looking at a job I had just finished, and the deck was beautiful: it looked brand new, sparkling. But I looked at the dirt on the patio furniture, the windowsill, the side of the house, and I thought, “no, you can’t leave it like this.” I wanted it to look perfect. So when I finished power washing a deck, I’d make sure there wasn’t a speck of dirt on furniture, or the siding, or the windows. It’s all how you finish a job. That’s how it should be. It’s about whether you give that extra something to the client. Give them 110% of what they are looking for, and more. And that’s what I truly believe in.
This has been my philosophy as I worked my way up in the industry. I started working in my cousin’s signage company, got a couple of big contracts, and then we started expanding into rollouts, facility management and maintenance and finally, construction. We did so well, a friend of mine brought me into his construction company and said “We want to do facilities. We need a partner who can do this.” Two days later, Lauryn convinced me to start Global.
We were in business two weeks when we signed our first big client at a tradeshow. Sixteen years later, we’re still working with them. I will never make a client feel like they are not a priority. We are all about service, communication and pricing. If we do it, we do it 110%. We don’t slow down, even if I have to work 25 hours a day. That’s how we run our business.
Our goal is to become the #1 company in this space. Whether we grow, or whether we stay a certain size, we want to be in a place where people are calling us up and saying, “Global, can you work with us?” That’s the best compliment in this business. We’re the difference makers. We want to give you such an experience that you won’t believe how well we handled it – whether it’s the emergency at three in the morning, or the grout that one person in the office thought was off. We will make it right. When it comes to service, communication, and being a partner, nobody is going to touch us. We won’t allow it.